Selected Research
Case Studies
Mixed-methods research connecting user insight to business outcomes across healthcare, AI, and financial services.
Healthcare & AI
Recent work in complex, regulated environments.
Building UX Research Practice in a Large Academic Hospital System
33 weeks establishing research infrastructure, analyzing 286 booking flows across 22 peer systems, and reframing cancer screening outreach from patient willingness to data quality upstream of first contact.
AI-Powered Document Intelligence for Research Operations
Designed and deployed automated classification, metadata extraction, and queryable research repository achieving 95%+ accuracy across 9 file types.
Consumer Banking
4+ years of research at scale.
Foundation Building
Healthcare systems and consulting experience.
Building a Member-Centered Research Practice
Developed behavioral archetypes through diary study research with 12 participants, analyzed 419 survey responses to identify prioritized opportunities for mobile development.
Transforming E-Commerce Through Iterative Research
Led iterative usability research to optimize subscription conversion across three prototype iterations with 40 participants. SUS improved from 35 to 77 against a benchmark of 68.
Let’s Connect
Available for senior UX research roles in healthcare, financial services, or complex regulated environments.