Tony Capodagli
Senior UX Researcher
Reducing ambiguity one question at a time.
I build knowledge infrastructure in complex, regulated environments. 10+ years conducting mixed-methods research across healthcare, financial services, and telecommunications.
Selected Research Case Studies
Mixed-methods research connecting user insight to business outcomes across healthcare, AI, and financial services.
Building UX Research Practice in a Large Academic Hospital System
33 weeks establishing research infrastructure, analyzing 286 booking flows, and identifying +10pp improvement opportunity.
AI-Powered Document Intelligence for Research Operations
Automated classification, metadata extraction, and queryable research repository achieving 95%+ accuracy.
Defining the “N of 1” Customer
Built customer archetypes using mixed-methods research—qualitative interviews to quantitative market sizing.
Building a Member-Centered Research Practice
Developed behavioral archetypes from 25 participants and analyzed 419 survey responses.
Let’s Connect
Available for senior UX research roles in healthcare, financial services, or complex regulated environments.